1. Ordering from PureVolt Solar

If you wish for PureVolt Solar to carry out the discussed works, you can submit your order to your PureVolt Solar representative by phone or email.

Confirmation of your order will be delivered via email, acknowledging your order with an attachment proforma invoice.

Please check that the proforma invoice is correct and as per your discussion with your PureVolt Solar representative.

2. Deposit

We require a 30% sale value deposit on receipt of a proforma invoice. (Or, the otherwise agreed upon amount with PureVolt Solar).

Normally this is done after the system design and once you have approval from ESB networks (we'll take care of that) and the SEAI grant (we'll help you with this). In other words, you don't need to pay the deposit until everything is in place and confirmed.

If product availability changes or if PureVolt Solar does not meet its installation timelines, deposits can be refunded up to 10 days before the agreed installation date.

3. Payment

Full remaining payment will be required on completion of the system.

The system must be in full working order before full payment is made. In the event that you are unsure if the system is not operating, our engineer will call to confirm.

If the remaining payment is not received by the property owner, we reserve the right to add interest at the rate of 4%, above the Bank of Ireland base rate calculated on a daily basis, on any sum due from you to us which is overdue by 30 days or more.

4. If we cannot accept your order

If, for any reason, we are unable to accept your order, we will inform you over the phone and in writing. This might be due to resource and product availability, or if we cannot meet a deadline that you have specified.

5. Your rights to make changes

If you wish to discuss, amend or cancel your order, please let us know as soon as possible at hello@purevolt.com with your order number.

Please note that if you are cancelling or amending your order within 10 days of your installation date, we may charge you for any products we have pre-purchased and that we cannot immediately use on another project.

6. Delays

There may be delays in the availability of products, and trades-persons availability, which may result in your project getting pushed back. In such events, we will call you immediately and keep you informed.

You have the right to cancel if there is a delay beyond the reasonable timescale of installation.

7. Refunds

We will make any refunds due to you as soon as possible.

8. Planning Permission

Planning permission is the responsibility of the property owner, however, we can assist you in this.

9. Quotations

Quotations are valid for 30 days.

10. Issues with the work we do or damage to your property

We will use reasonable care and skill when we carry out the installation, and we will use reasonable efforts not to damage your property. In the event that any damage is caused to your property as a result of our undertaking the installation:

(a) you must use reasonable efforts to give written notice of the damage within 90 days of the completion of the Installation (or if any damage is hidden from view, within 90 days of the time when you become aware of it);

&

(b) you must give us a reasonable opportunity to repair any damage caused to your property.

We will use reasonable efforts to minimise the amount of dust and other debris that is caused during the installation. We will try to advise you about the areas which are likely to be affected, and you are responsible for ensuring that any possessions are suitably protected or moved from the areas where the dust or debris is likely to spread.

11. Warranty

PureVolt Workmanship Warranty

All PureVolt workmanship comes with 5 years workmanship warranty on all installations. If there is an issue within this time we will resolve it.

Equipment Manufacturer Warranty

All equipment comes with manufacturer's warranties that vary depending on the equipment selected for your solar installation. Please see your quote for the warranties included with your equipment. Here are the standard warranty ranges for domestic solar PV installations:

  • Mounting equipment: 10 to 20 years

  • Solar PV panels: 15 to 25 years

  • Inverter: 5 to 10 years

  • Battery: 10 years