If you wish PureVolt to carry out the discussed works for you, you can submit your order to your PureVolt representative by phone or email.
Confirmation of your order will come in an email acknowledging your order with an attached proforma invoice.
Please check that the proforma invoice is correct and as per your discussion with your PureVolt representative.
Quotations are valid for 30 days.
If there is an unfortunate event where we are unable to accept your order we will inform you over the phone and in writing. This might be because of resource and product availability or if we cannot meet a deadline that you have specified.
If you wish to discuss, amend or cancel your order please let us know asap at firstname.lastname@example.org with your order number.
Changes to your order may result in delays to your installation, however, we will do our best to complete the work within the original timeframe.
Changes you request to your order that are made before, during or after your scheduled installation date, may require a call back to your property at a later date. In this case, any balance due on your original quote must be cleared 1) before we return to complete additional work and 2) by the due date on your original invoice.
Please note that if you are cancelling your order within 10 days of your installation date we may charge you for any products we have pre-purchased and that we cannot immediately use on another project.
There may be delays in the availability of products and tradesman availability which may result in your project getting pushed back. In the event of this, we will call you immediately and keep you informed.
You have the right to cancel if there is a delay beyond the reasonable timescale of installation.
We typically require a 40% sale value deposit on receipt of a proforma invoice. (Or otherwise agreed on the amount with your PureVolt representative). This is normally done when you agree on a system and confirm you'd like to go ahead with us.
Your deposit invoice outlines the details of your installation with us. If you have any questions regarding the items listed on the invoice, please bring them to our attention before proceeding with the payment to avoid complication.
By paying your deposit, you are agreeing to the design as outlined on the invoice, and to the terms and conditions in this contract. Additionally, you commit to fulfilling your balance payment in full as per the agreed-upon terms.
If product availability changes or if PureVolt Solar does not meet its installation timelines, deposits can be refunded up to 10 days before the agreed installation date.
If you request any significant changes to your system after paying your deposit, we may not be able to facilitate them within the agreed upon installation timeline, or at all. If you choose to cancel your installation because of this, you may not be entitled to a refund.
Full remaining payment will be required on commissioning of the system.
The system must be commissioned and operational before full payment is made. In the event that you are unsure if the system is not operating one of our team will call to confirm and check.
Unfortunately, if the remaining payment is not received by the homeowner we reserve the right to add interest at the rate of 4%, above the Bank of Ireland base rate calculated on a daily basis on any sum due from you to us which is overdue by 30 days or more.
We will make any refunds due to you as soon as possible.
All predictions should be taken as indicative only. We have to make a lot of assumptions and your own production may vary. In particular, things like weather patterns and shading can have signifiant effects. We try to make a mid-range production, so your own production may be above or below.
These should be taken as a rough guide only. They are notoriously hard to predict, and we make a lot of assumptions in these calculations, on everything from your energy consumption patterns to future utility price inflation. In particular, your own electricity usage patterns throughout the day, and PV system usage, have a very large effect on potential savings. For example, with Smart Meters the price of a unit of electricity varies very significantly throughout the day, and so your savings will vary very significantly too depending on if your usage is biased towards the higher or lower-priced times of day, and how that matches with your generation patterns.
Planning permission is the responsibility of the homeowner, however, we will assist you with this.
Our team does not work where asbestos is present. If you suspect asbestos is present on your property, you must inform us before your site survey. Any materials suspected to contain asbestos would need an asbestos test done before we could proceed with any installation.
If any of our team suspects there to be asbestos present on your property during installation, they will stop working immediately and leave the premises. We would require you to get an asbestos test done on the material in question before we would continue. If asbestos is found, we would not be able to continue with the installation, and you may still be liable for the full cost of installation.
Arranging asbestos testing, as well as any associated cost, is the responsibility of you/the homeowner.
As part of the SEAI grant process, we are required to take photos of all work we complete at your home.
We may also take photos of your PV system for marketing / informational purposes.
We will not use any photos with identifiable information for marketing purposes without asking you first. If you do not want any photos used for marketing purposes, you can also let us know in advance.
To monitor your generation and consumption via the inverter app, a strong wi connection is required. It is the homeowner's responsibility to ensure a strong and reachable wi signal at the inverter's location. If the wi connection is insufficient, production and consumption monitoring via the app will not work correctly. This does not affect the functioning of the inverter or other components.
We will do our best to point out a poor wi connection during the site survey. However, we are unable to spend an excessive amount of time trying to connect the inverter to wi, as this is not covered under the scope of our standard proposals. In certain cases, the inverter may remain unconnected to the internet until the homeowner addresses the wifi strength.
We will use reasonable care and skill when we carry out the installation and we will use reasonable efforts not to damage your property. In the event that any damage is caused to your property as a result of our undertaking the installation:
(a) you must use reasonable efforts to give written notice of the damage within 90 days of the completion of the Installation (or if any damage is hidden from view, within 90 days of the time when you become aware of it)
(b) you must give us a reasonable opportunity to repair any damage caused to your property.
We will use reasonable efforts to minimise the amount of dust and other debris that is caused during the Installation. We will try to advise you about the areas which are likely to be affected and you are responsible for ensuring that any possessions are suitably protected or moved from the areas where the dust or debris is likely to spread.
We will help you with this, and give you all the information that's required from us in advance of your installation date. We will make sure your PV system is designed and installed in a way that fulfils grant terms. However, it's your responsibility to verify you are eligible and apply for any grants.
The terms of the SEAI PV grant outline that you must be approved for the grant before any work is started on your home. If you have not been approved for the grant before we begin the installation, your application may be ineligible for payment.
As a part of claiming the SEAI grant, we will provide you with documentation on your PV system. You may be required to present this documentation to the SEAI upon request, during an inspection or at another time.
We will provide this documentation to you, but it is your responsibility to present all required documentation when asked to do so. Failure to present this documentation when asked will put your grant payment at risk, and may result in your application being ineligible for payment.
If a call back to your property is required due to failure to present documentation that we have already provided to you, you may be responsible for any associated costs.
Any BER assessment mentioned in your proposal is for the sole purpose of fulfilling the SEAI grant terms.
We will engage an assessor on your behalf to carry out the assessment, and we will provide all supporting documentation necessary for your solar PV system.
The assessor may request supporting documents or evidence of other energy upgrades made to your home as part of the assessment. It is your responsibility to provide this requested documentation. Failure to provide the necessary documentation may result in a BER rating that you are dissatisfied with.
In the event you're dissatisfied with the BER result, we will not provide another assessment or engage another assessor on your behalf.
All PureVolt installations come with a 5-year workmanship warranty. For any issues during this period, contact us directly, and we will promptly resolve them. Please avoid involving third parties in your system, as maintenance or repair work carried out by others may void your warranty entirely.
If you contract another installer to add on something to your system (for example, a battery or hot water diverter) after our installation has concluded, usually this is ne. However be aware that problems arising after third-party work which are of indeterminate cause, may not be covered by our workmanship warranty.
The final decision on warranties after third-party work is at our discretion, and you may be charged for this work.
All equipment comes with manufacturer's warranties that vary depending on the equipment selected for your solar installation. Please see your quote for the warranties included with your equipment. Here are the typical warranty ranges for domestic solar PV installations:
Mounting equipment: 10 to 20 years
Solar PV panels: 15 to 25 years
Inverter: 5 to 10 years
Battery (if applicable): 10 years