Welcome to the PureVolt

Solar Owners Handbook

Thank you for choosing PureVolt Solar for your solar PV system installation. This handbook was created to help our customers get the most out of their new solar system and answer some common questions.

Frequently Asked Questions

Help and support guides

We're here to help you before, during and after your solar installation. That's why we've put together these handy guides to help you if you have questions or need to make changes to your system.

Solis WiFi settings

Is your Solis inverter no longer sending data to your phone or tablet? Here's what to do.

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Sofar WiFi settings

Is your Sofar inverter no longer sending data to your phone or tablet? Here's what to do.

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EcoFlow WiFi settings

Is your EcoFlow system no longer sending data to your phone or tablet? Here's what to do.

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Fault codes explained

The most common Solis inverter fault codes and what to do about them.

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Battery communication fail

Is your Solis inverter showing fault code 2012? Here's how to fix battery communication issues.

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Remote access setup

Got an issue with your Solis inverter and need us to access it remotely? Here's how we get started.

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Adjust your battery charge times

Looking to maximise your energy savings by optimising your battery charge times? Here's how.

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Solar on your bill

Want to know how your energy production is reflected in your bill? We explain it here.

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Understanding how your battery works

Want to know how your battery charges and discharges? We explain it all here.

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Solar output capped when battery is full

Is your solar output capped or dropping once your battery hits 100%? Here's how to tell a normal limit from a fixable fault.

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Battery dead after power cut

Is your battery not turning on after a power outage? Here's what happened and how we can help.

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Battery percentage jumping up and down

Is your battery percentage jumping up and down for no reason? Here's why it happens and how we can fix it.

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Solis battery wake-up

Step-by-step guide to waking a deeply discharged battery on a Solis system. Covers the hardware reset and inverter menu.

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Firmware update reset

Has your battery charging schedule stopped working? A Solis firmware update may have reset your settings. Here is how to check and restore them.

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Adding a battery

Thinking of adding a battery or even a second battery? Here is everything you need to know.

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No hot water troubleshooting

There's never a good time to have no hot water. Use this guide to find out where the fault lies and what to do about it.

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Eddi WiFi reconnection

Is your myenergi Eddi showing as disconnected in the app? Here's how to reconnect it to your home WiFi.

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myenergi hub reconnection

Your myenergi app shows your Eddi or Zappi as offline but your solar is still working? Here's how to reconnect your hub.

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EV cable stuck in car

Your Zappi GLO charging cable is locked inside the car's charging port. Here is how to release it safely and prevent it happening again.

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Dynamic electricity tariffs

Dynamic tariffs are coming to Ireland in June 2026. Find out what they mean for solar owners and whether you need to do anything.

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How the EcoFlow battery works

A plain-English guide to the smart technology inside your EcoFlow PowerOcean battery and why 800V makes a difference.

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Still have questions?

We love when customers feel empowered enough to utilise our tips and practical know-how on their solar PV systems, but sometimes you need the help of your expert installer at PureVolt. Please don't hesitate to contact us with your query and we can provide you with expert advice. No need to struggle! Just get in touch.