Welcome to the PureVolt

Solar Owners Handbook

This handbook is here to help you get the most out of your solar system. It answers the questions we get asked most, in plain English, and explains what to do if something is not working as it should.

Frequently Asked Questions

Help and support guides

We're here to help you before, during and after your solar installation. That's why we've put together these handy guides to help you if you have questions or need to make changes to your system.

Something's not working

Fault codes explained

The most common Solis inverter fault codes and what to do about them.

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Battery dead after power cut

Is your battery not turning on after a power outage? Here's what happened and how we can help.

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No hot water troubleshooting

There's never a good time to have no hot water. Use this guide to find out where the fault lies and what to do about it.

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Battery communication fail

Is your Solis inverter showing fault code 2012? Here's how to fix battery communication issues.

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Solar output capped when battery is full

Is your solar output capped or dropping once your battery hits 100%? Here's how to tell a normal limit from a fixable fault.

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Why more panels than your inverter?

Wondering why we fit more panels than your inverter can send out? Here's why that's deliberate, and how it helps through an Irish winter.

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Battery percentage jumping up and down

Is your battery percentage jumping up and down for no reason? Here's why it happens and how we can fix it.

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Solis battery wake-up

Is your inverter showing fault code 1055, or saying no battery is connected? This guide wakes a battery that has shut itself off after going flat.

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Firmware update reset

Has your battery charging schedule stopped working? A Solis firmware update may have reset your settings. Here is how to check and restore them.

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EV cable stuck in car

Your Zappi GLO charging cable is locked inside the car's charging port. Here is how to release it safely and prevent it happening again.

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WiFi, apps and remote access

Getting more from your battery

Your bills and tariffs

Still have questions?

We love it when customers feel confident enough to use our tips and practical know-how on their solar systems. But sometimes you need the help of your expert installer at PureVolt. Please don't hesitate to contact us with your query and we can provide you with expert advice. No need to struggle! Just get in touch.