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How to reconnect your Eddi to WiFi

Home › Solar Owners Handbook › Eddi Wifi Reconnection

Reconnecting your myenergi Eddi to your home network

If your myenergi app shows a light blue triangle on the Eddi tile, or a banner at the top saying a device is disconnected, your Eddi has lost its WiFi connection. Don't worry — this is usually straightforward to fix. This guide walks you through the full process, from preparing your phone to reconnecting your Eddi to your home WiFi.

Your Solis inverter will usually still show as online in Soliscloud — this is expected. The inverter and the Eddi use completely separate monitoring platforms.

Note

Menu options on your Eddi may vary by model. The steps in this guide describe one common path, but your unit may use slightly different wording or menu layouts to reach the same settings.

How to tell the Eddi is disconnected

Two indicators in the myenergi app confirm the Eddi has lost its network connection:

  • A light blue triangle appears on the Eddi device tile.
  • A banner at the top of the app says a device is disconnected.
Important: Before you start

Before beginning the WiFi setup, check that the time, date, and time zone on the Eddi's physical display are correct. Incorrect time settings are one of the most common reasons the setup fails.

Important

myenergi devices only work on 2.4 GHz Wi-Fi — not 5 GHz. Before you begin, make sure your router is broadcasting on 2.4 GHz. If your router uses the same name for both bands, it should work automatically. Otherwise, check your router settings first.

Step 1: Prepare your smartphone

These steps prevent your phone from dropping the Eddi's temporary network during setup:

  • Turn Mobile Data off temporarily. This stops the phone from automatically dropping the Eddi's network to hunt for a 4G/5G signal.
  • Disable any active VPNs.
  • iPhone only: Go to Wi-Fi settings and turn off Private Wi-Fi Address before connecting.

Step 2: Activate the Eddi's access point

  1. On the physical Eddi unit, press the menu button (X).
  2. Navigate to Other Settings > Internet > Wi-Fi > Wi-Fi Config.
  3. Confirm both Wi-Fi and Access Point are set to ON.
  4. The Eddi's screen will display a temporary Wi-Fi network name (e.g. myenergi-XXXX) and a passcode.

Step 3: Connect your phone to the Eddi

In this step, you connect your phone directly to the Eddi's own temporary Wi-Fi network — not your home WiFi. Look at the Eddi's screen for the network name and passcode it is displaying.

  1. Open your phone's Wi-Fi settings.
  2. From the list of available networks, find and select the one that matches the name shown on the Eddi's screen (e.g. myenergi-XXXX).
  3. When prompted, enter the passcode exactly as it appears on the Eddi's screen.
  4. Your phone may say "Connected without internet" — this is normal. Stay connected to the Eddi's network.

Step 4: Log in to the setup page

  1. Open a web browser. Google Chrome is strongly recommended — Safari tends to block the setup address.
  2. Type 192.168.4.1 exactly into the address bar and press Go.
  3. You may first be prompted to set a device password. Requirements:
    • At least 8 characters.
    • One uppercase letter, one lowercase letter, and one number (e.g. Eddi1234).
    • Do not use special characters such as !, ?, or $.

Step 5: Enter your home WiFi details

  1. The setup page will show a list of "Detected Networks." Select your home Wi-Fi network.
  2. Enter your home Wi-Fi password and tap Connect.

Expected result

Within a minute or two after entering your home WiFi details:

  • The Eddi's screen will show a solid Wi-Fi symbol.
  • The Access Point will automatically turn itself off.
  • The light blue triangle in the myenergi app will disappear.

Once the process is complete, you can now turn your Mobile Data back on.

Note

If the issue persists, disable your phone's Wi-Fi and enable Airplane Mode for two minutes. Afterward, disable Airplane Mode and restart the process.

Still having trouble?

If the Eddi still won't connect, or you run into any issues during the setup, please get in touch with your installation team at PureVolt Solar and we will be happy to help.

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