If your EcoFlow app has stopped updating or is no longer showing data from your PowerOcean system , the most likely cause is that your system has lost its connection to your local WiFi network. This is a very common scenario, where your solar panels and battery are still working fine and storing electricity - but without a WiFi connection, the system cannot send performance data to the cloud for you to view in the app.
The EcoFlow PowerOcean is an all-in-one solar energy system that stores solar energy and manages your home's power usage. It includes a built-in inverter that converts DC electricity from your solar panels and battery into AC electricity for your home.
The most common reason for this is a change to your home network. If you have recently switched broadband provider or changed your WiFi password, you will need to re-pair your PowerOcean system with your new WiFi network using the new credentials.
The good news is reconnecting is straightforward. The EcoFlow PowerOcean uses Bluetooth to make the pairing process quick and easy. Follow the three steps below - the whole process should take less than five minutes.
Before you start, make sure you have the following:
Important: Your WiFi network must have a 2.4 GHz band available - the PowerOcean may not see 5 GHz-only networks. If you are unsure which frequency your router uses, see the section below on checking your WiFi frequency.
Because the system is looking for your old network, you need to tell it to listen for a new connection. This is done using the IoT button on the PowerOcean unit.
Note: The unit must be in pairing mode (flashing light) before the app can connect to it via Bluetooth.
Once the PowerOcean is in pairing mode, you can use the EcoFlow app to configure the new WiFi connection.
The app will use Bluetooth to communicate with the PowerOcean and guide you through connecting to your new WiFi network.
Please note: The system may take 30-60 seconds to establish the connection and begin sending data to the cloud.
You can confirm the connection was successful by checking the status light on the PowerOcean and the app display.
The status light on the inverter should change from flashing to solid blue/green (depending on your specific firmware version). A solid light indicates a successful WiFi connection.
Return to the app home screen. The "Offline" status should disappear, and real-time solar and battery data should begin to populate within 30-60 seconds.
If you are having difficulty reconnecting, try these solutions:
If the app cannot find the inverter via Bluetooth:
If your new router combines 2.4 GHz and 5 GHz into one name (Smart Steering), the inverter might struggle to connect. Try these options:
If the app refuses to update the connection:
The EcoFlow PowerOcean works best with 2.4 GHz WiFi networks, so it is important to make sure you have this band available. Most modern routers broadcast both 2.4 GHz and 5 GHz, but they do not always make it obvious which one you are connected to.
Many routers label the two bands separately. You may already see two WiFi networks like this in your settings:
If that is the case, simply select the one marked 2.4 when connecting your PowerOcean.
If your WiFi network name does not show the frequency, you can log into your router to check and manage the bands. Most routers have an app or web portal you can log into from your phone or computer. Here is how to do it on most routers:
Some routers allow you to separate the bands so they show as two different networks (which is recommended for easier setup). Others may only show one combined network name (called band steering). If your router uses band steering and you cannot separate the networks, you may need to contact your internet provider for help.
If you prefer not to log into your router, you can download a free WiFi analyser app on your phone. These apps scan the area and show you nearby WiFi networks along with their frequencies. If you see your network listed as 2.4 GHz, you are good to go.
If your router only broadcasts 5 GHz (which is rare) or if you cannot separate the bands, you might need to:
For additional support and information about your EcoFlow system, you may find these resources helpful:
If you are still having trouble getting your PowerOcean online, get in touch with your installation team at PureVolt and we will be happy to help. Please let us know what step you got stuck on and what you are seeing on your phone screen. Some photos and screenshots can be a big help in getting you back online quickly.