If your EcoFlow app has stopped updating or is no longer showing data from your PowerOcean system , the most likely cause is that your system has lost its connection to your local WiFi network. This is a very common scenario, where your solar panels and battery are still working fine and storing electricity - but without a WiFi connection, the system cannot send performance data to the cloud for you to view in the app.
The EcoFlow PowerOcean is an all-in-one solar energy system that stores solar energy and manages your home's power usage. It includes a built-in inverter that converts DC electricity from your solar panels and battery into AC electricity for your home.
The most common reason for this is a change to your home network. If you have recently switched broadband provider or changed your WiFi password, you will need to re-pair your PowerOcean system with your new WiFi network using the new credentials.
The good news is reconnecting is straightforward. The EcoFlow PowerOcean uses Bluetooth to make the pairing process quick and easy. The right procedure depends on your situation — see the table below to find yours.
One thing that catches people out: both the EcoFlow battery and the EcoFlow inverter can connect to WiFi independently using the same EcoFlow app. But when they are physically connected to each other, only one of them needs an internet connection — the connected device shares data with the other through their physical link.
Typically, you connect the inverter to WiFi, and the battery data appears in the app automatically via the inverter's cloud connection. Connecting both can cause duplicate data entries or confusion in the app.
There are two situations that determine which procedure to follow. Check the table below:
| Scenario | When to use | Procedure |
|---|---|---|
| A — New router or changed password | New broadband provider, new router, or WiFi password has changed | Full power-cycle method (preferred for stacked configs) or IoT button method |
| B — Same router, just lost connection | Network name and password haven't changed, but system shows "Offline" | Router-first restart |
When your WiFi network changes, the PowerOcean continues looking for the old network. You need to provide the new network details.
In stacked PowerOcean configurations, the IoT button is hidden inside the stacked batteries and is physically inaccessible without dismantling the hardware. Performing a full system restart is the safest and easiest way to trigger Bluetooth pairing mode without accessing the button.
When the PowerOcean boots up after a full restart, it automatically broadcasts a Bluetooth signal for the first few minutes. This is what the EcoFlow app uses to connect and configure the new WiFi settings.
If the IoT button is accessible (not blocked by stacked batteries), you can use the standard button-press method instead of a full power cycle:
Important: The unit must be in pairing mode (flashing light) before the app can connect to it. If the light is not flashing, the app will not find the device.
Use this procedure when the internet setup hasn't changed (same router, same network name, same password) but the PowerOcean is showing as "Offline" in the EcoFlow app.
Power fluctuations or router updates can cause the PowerOcean to drop its connection. Because the network credentials haven't changed, you usually do not need to re-enter them — a restart is often enough to force the system to reconnect.
Before touching the solar equipment, confirm the home WiFi is actually working:
If the router is working but the system is still offline, restart the PowerOcean to refresh its network connection:
Once powered back on, the system will automatically attempt to reconnect to the existing WiFi network. Check the EcoFlow app after 2 to 3 minutes — the "Offline" status should disappear.
Still offline? If the system does not reconnect automatically after the restart, the saved network details may have been corrupted. Follow Scenario A to re-enter the WiFi password from scratch.
You can confirm the connection was successful by checking the status light on the PowerOcean and the app display.
The status light on the inverter should change from flashing to solid blue/green (depending on your specific firmware version). A solid light indicates a successful WiFi connection.
Return to the app home screen. The "Offline" status should disappear, and real-time solar and battery data should begin to populate within 30-60 seconds.
If you are having difficulty reconnecting, try these solutions:
If the app cannot find the inverter via Bluetooth:
If your new router combines 2.4 GHz and 5 GHz into one name (Smart Steering), the inverter might struggle to connect. Try these options:
If the app accepts the WiFi password but the connection fails repeatedly:
If the status light on the inverter is solid (indicating a successful WiFi connection) but the app still displays the unit as offline:
If all else fails, you can remove the PowerOcean from the app and set it up again from scratch:
Note: Removing the device from the app may clear historical data visible in the app, though the inverter itself retains operational data. Only use this as a last resort.
If you have both an EcoFlow battery and an EcoFlow inverter and both are connected to WiFi, this is unnecessary and may cause duplicate data or confusion.
When a battery is physically connected to an inverter, only one of them needs WiFi. The recommended approach:
The EcoFlow PowerOcean works best with 2.4 GHz WiFi networks, so it is important to make sure you have this band available. Most modern routers broadcast both 2.4 GHz and 5 GHz, but they do not always make it obvious which one you are connected to.
Many routers label the two bands separately. You may already see two WiFi networks like this in your settings:
If that is the case, simply select the one marked 2.4 when connecting your PowerOcean.
If your WiFi network name does not show the frequency, you can log into your router to check and manage the bands. Most routers have an app or web portal you can log into from your phone or computer. Here is how to do it on most routers:
Some routers allow you to separate the bands so they show as two different networks (which is recommended for easier setup). Others may only show one combined network name (called band steering). If your router uses band steering and you cannot separate the networks, you may need to contact your internet provider for help.
If you prefer not to log into your router, you can download a free WiFi analyser app on your phone. These apps scan the area and show you nearby WiFi networks along with their frequencies. If you see your network listed as 2.4 GHz, you are good to go.
If your router only broadcasts 5 GHz (which is rare) or if you cannot separate the bands, you might need to:
For additional support and information about your EcoFlow system, you may find these resources helpful:
If you are still having trouble getting your PowerOcean online, get in touch with your installation team at PureVolt and we will be happy to help. Please let us know what step you got stuck on and what you are seeing on your phone screen. Some photos and screenshots can be a big help in getting you back online quickly.